GB Bank is one of UK’s newest banks after receiving its full UK banking licence in August 2022.
GB Bank is a trusted go-to lender for property investments, and we also offer a range of competitive savings accounts which are managed online.

‍

‍

Yes. GB Bank has a full UK banking licence and offers the same level of protection as traditional high street banks. When you save with us your money is protected up to £85,000 per eligible person by the Financial Services Compensation Scheme (FSCS). Any deposits you hold above the limit are unlikely to be covered. For further information, please view our Information sheet on the website here.

‍
For information on FSCS protection visit fscs.org.uk. Our FRN number to help with your search of covered banks is 850286.

‍

Yes. GB Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. You can confirm the full status of GB Bank of the Financial Service Register under reference number 850286.

‍

No, all of our savings accounts are operated online.

GB Bank is UK based and our Head Office is in London.

‍

If you are a personal savings customer you can contact us via the following options:
If you already have an open savings account with us, you can also log in to your online banking service at gbbank.co.uk and from this location you will be able to send us a secure message,
You can call us on: 0808 164 2111 between the hours of 9.00am and 5.00pm, Monday to Friday, excluding Bank Holidays and our team will be happy to help you
Alternatively, you can email us at: enquiries@online.gbbank.co.uk
Or write to us at: GB Bank, PO Box 988, Wallsend, NE28 5FP

‍

‍

Our Customer Service Team are open 9.00am –5.00pm Monday to Friday, excluding Bank Holidays.

‍

As well as offering products directly from our website, we also offer a range of products through savings platforms.
Please contact the platforms directly for a full range of current product offerings or if you need any assistance opening or managing your platform account.
Please be aware that if you have deposits with GB Bank directly through our website or via a platform then the £85,000 FSCS protection applies across all deposits up to this limit per eligible person.

‍

GB Bank participate in the Confirmation of Payee (CoP) scheme. The CoP scheme is designed to reduce fraud and prevent payments from being sent to the wrong account, by requiring name checks to be carried out between bank or building society accounts.
When you set up a new nominated account, we will ask the account provider to check that the name on the nominated account matches your name. If the information does not match, we will ask you for proof that the proposed nominated account is in your name before you can add it and let you know what proof is needed.

‍

‍

If you are a personal savings customer you can contact us via the following options:
If you already have an open savings account with us, you can also log in to your online banking service at gbbank.co.uk and from this location you will be able to send us a secure message,
You can call us on: 0808 164 2111 between the hours of 9.00am and 5.00pm, Monday to Friday, excluding Bank Holidays and our team will be happy to help you
Alternatively, you can email us at: enquiries@online.gbbank.co.uk
Or write to us at: GB Bank, PO Box 988, Wallsend, NE28 5FP

‍

‍

Our Customer Service Team are open 9.00am –5.00pm Monday to Friday, excluding Bank Holidays.

‍

As well as offering products directly from our website, we also offer a range of products through savings platforms.
Please contact the platforms directly for a full range of current product offerings or if you need any assistance opening or managing your platform account.
Please be aware that if you have deposits with GB Bank directly through our website or via a platform then the £85,000 FSCS protection applies across all deposits up to this limit per eligible person.

‍

GB Bank participate in the Confirmation of Payee (CoP) scheme. The CoP scheme is designed to reduce fraud and prevent payments from being sent to the wrong account, by requiring name checks to be carried out between bank or building society accounts.
When you set up a new nominated account, we will ask the account provider to check that the name on the nominated account matches your name. If the information does not match, we will ask you for proof that the proposed nominated account is in your name before you can add it and let you know what proof is needed.

‍

‍

You can log in here or go to our website and click the Log In button at the top of our page and follow the on-screen instructions. You will need your Customer ID, Password and Memorable Details.

‍

If you’ve forgotten your password, simply click on the ‘Forgotten Password?’ link on the Log In page and follow the instructions.
You’ll need your Customer ID and your registered email address to hand. We will send you a link to your registered email address so you can reset your password online.
We will ask you to confirm some security questions to make sure it’s you and once you have done this you will be able to continue to log in.
If you have any trouble please call us on 0808 164 2111 and we will be happy to help.

‍

When you first open your account or if you update your nominated account, we will send you a Secure Authentication Code by post. You will need to activate your nominated account by following the instructions provided. You will need to activate your nominated account before withdrawals can be made from your account.

‍

You can make deposits into your savings accounts using Faster Payments or BACS, only from your nominated account. All deposits must be in Pounds Sterling (£). Deposits can be made up to the maximum account balance. Please refer to the relevant product summary box for full details of minimum and maximum deposit limits.
Please make sure to include the following information when setting up a new payment:
• Your full name (first name and second name)
• Our Account Number: 00000025
• Our Sort Code: 04-09-41
• Reference: Your 9-digit application reference or your Account Number (e.g. XXX1234567XXX)

‍

You will need to make the first payment to your GB Bank savings account within 21 calendar days from the point at which you opened your account online. Please note your nominated account must have been activated with the Secure Customer Authentication Code we sent to you by post when you opened your account before we can accept a deposit.

‍

You can take money out of your savings account by logging into your savings account through our website.
Please check when withdrawals are permitted from your account, as our fixed rate bonds and notice accounts have some restrictions. Full details of when and how many withdrawals can be made from your savings account are detailed in the Product Summary Box.

‍

You can update your personal details by logging in and updating your profile.

‍

You can change your nominated account by logging into your account online. Once you have done this a Secure Customer Authentication Code will be sent to you by post. When you receive the code, you will need to activate your nominated account by following the instructions provided.
You will not be able to make deposits or make withdrawals until the new nominated account has been authorised, however, your existing nominated account will remain active until this step has been completed.
We will carry out electronic checks to ensure that the account is held in your name, if we cannot confirm this we will ask you to provide documents to prove that it is your account.

‍

You can log into your account to view your balance at any time.

You can log into your account to view and print a statement of a Summary of Interest at any time. You will receive a statement annually on the anniversary of your account opening and on maturity.

‍

If you suspect fraudsters might be trying to access your money or if you have any doubt about whether a communication you have received from us is genuine please contact us straight away.
Please note, we will never contact you to ask you for personal or security information. Please don’t click on any links or attachments or reply to any texts. Always contact our Customer Service Team on 0808 164 2111 if you have any concerns.

‍

We will write to you at least 14 calendar days before your maturity date. At this time, we will provide you with details of other products that will be available to you when your savings account matures and what you need to do.
If we do not hear from you your maturity balance plus any interest will be transferred to our Easy Access savings account.

‍

‍

If you are a family member or friend of a GB Bank savings account holder who has passed away, please contact our Customer Service Team on 0808 164 2111.
We appreciate that these circumstances can be incredibly difficult, and we will do everything we can to help to make things as simply as possible.
We will ask you to give us some information to help us find their account. This could include:
• The person’s name
• The email address connected to their account
• Their phone number
• Their address
Once we’ve identified the account, we will ask you for an official copy of the death certificate. You can post this to us at: GB Bank, PO Box 988, Wallsend, NE28 5FP

‍

If the account is in a sole name we will help you close their account and transfer any money to the intended recipient. If the funds need to be sent to another account, such as to a solicitor’s bank account, we can also help with that.
If their account balance is below £25,000, we’ll need you (the next of kin) to show us a form of ID and complete our indemnity form where you give us details of the bank account you’d like us to return the outstanding money to.
If their account balance is more than £25,000, we’ll need a copy of a grant of probate before we can release the money. We can help you understand how to get the right probate documents if you’re not sure how.
Once we have a death certificate, a completed indemnity form and any additional documents we may require, we can transfer any money left in the account to the account details given by the next of kin.
Anyone can notify us of a bereavement, but we can only return the money following instructions from the executor of probate, next of kin or from solicitors on behalf of executor or next of kin.
If you are relying on using the money in the account to pay towards funeral costs or settle an invoice, we can work with next of kin to be able to transfer money directly to the funeral directors. For this we will need a copy of the funeral service invoice from the funeral director.

‍

‍

If the account is a joint account, the savings account will remain open in the name(s) of the surviving account holders, and they will own all of the money in the account.
When we receive the death certificate or grant of representation, we will change the savings account into the name(s) of the surviving account holder.
Further support
There are many organisations on hand to support you. This includes groups that can help you understand and complete legal documents, as well as helping to cope with different stages of bereavement. The Citizens Advice Bureau has a clear and helpful website with lots of useful scenarios and information. You can also find full details of the different types of legal documents, when they are needed, and how to apply for them at gov.uk . If you have any specific questions, the HMRC Probate and Inheritance Tax helpline is also very helpful – you can reach them on 0300 123 1072.
There is also lots of advice and support available through:
Cruse bereavement counselling              
The Bereavement Guide            
Age UK

‍

We aim to provide exceptional customer service but accept that sometime things go wrong. If you feel we have not lived up to your expectation we will do our best to find a solution for you.

‍
The following guide will help direct your complaint to the appropriate area.

‍
I would like to make a complaint about Savings
If you are an existing customer, you can register a complaint by logging into and sending us a secure message, or by calling us on 0808 164 2111.
If you are not currently an existing customer, but have a complaint about Savings, please call us on the number above.

‍
I would like to make a complaint about Lending
To learn more about our Lending complaints process, please visit this page on the GB Bank website.

‍
My complaint is of a more general nature
If your complaint does not relate to Savings or Lending, please email us at info@thegbb.co.uk.

‍
I would like to understand your complaints process
Please follow the link here to learn more about our complaint handling process.

‍