Relationship Manager Assistant

About us

We are a team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most. We recently achieved our full banking licence and are delighted to be growing our team to enable our ambitions. We are determined to grow a bank that we and our team can be proud of. One that makes a difference, is empathetic, fair and creates opportunities for everyone.

Role purpose

In this exciting new role, we’ll rely on you to ensure the seamless delivery of our lending products and to be the one of the main points of contact for customer enquiries and supporting multiple Relationship Managers in delivering for our customers new lending needs.

Being a key member of our Lending team, you’ll work alongside our Relationship Managers to identify, attract, and onboard new customers working very closely with key brokers, and you will be central to creating a consistent positive impact in the communities that we serve.

In this role you’ll find yourself…

  • Being the principle contact for fielding enquiries and providing support with the credit process to multiple Relationship Managers on several transactions at various stages of the lending lifecycle
  • Communicating with Relationship Managers, customers and introducers and related third parties to gather information to support the end to end lending process
  • Proactively managing the satisfactory discharge of any conditions stipulated within offers of lending, and any attached facility conditions.
  • Establishing and nurturing positive relationships to become a trusted member of the team and able to adapt and flex to the needs to your team and business to consistently deliver.
  • Collaborating with colleagues in Loan Completions Team to proactively manage post-underwriting case progression and completion with third parties and ensuring drawdown of funds is made in line with customer expectations
  • Being proactive with supporting Relationship Managers in exceeding our customers expectations
  • Making sure Management Information, data and loan management systems are accurate and up-to-date
  • Nurtured for the purpose of being a relationship manager in the future

A bit about you – You are/have most of the following:

  • Operating in a lending environment with Property Investors and Developers and SME borrowers
  • Driven by quality and pace and have a strong desire to exceed expectations.
  • Proactive and infectiously positive – you build relationships by truly understanding what people need and by fulfilling your promises and keep our values close to the way you work
  • Driven by a desire to ensure your work makes a difference and has an enduring impact.
  • Experience with the end to end credit process, including gathering the required information and writing credit reports for the Relationship Manager
  • Laser-focussed attention to detail – your organisation skills are second to none. You are planned, prepared, and can effectively handle competing priorities.
  • Strong analytical skills which will mean you can extract meaningful data, convey it with clarity and make sure action is identified and taken.
  • Problem-solving skills and an ability to interpret data to identify emerging risks / key trends
  • Excited by the opportunity to work in a start-up bank with a strong purpose

What we can offer you:

💰 8% company pension contribution and 3% individual contribution (which you can opt to increase)

🚀 The opportunity to participate in our future success via share options (CSOPs)

🌴 30 days holiday every year – which includes your birthday off 🎂 + bank holidays on top

🏖 Work from Anywhere – for four weeks of the year you can work from anywhere worldwide

🏡 Flexible working – you ‘own the way you work’ and we are proud to have been recognised as being one of the top 100 most flexible companies to work for in the world.

🏥 Top tier private medical cover with WPA – includes no excess + you can add family through salary sacrifice

🔒 Death in service at 4 x base salary with Aviva

🧠 Mental health support – through a helpline and counselling sessions

👶 Enhanced maternity, paternity and adoption leave

🎉 Various surprise and delight moments throughout the year to help build team connection

What else do I need to know?

Location: You will predominately work from home but will be required to travel to our offices when your role requires this.

Salary: £45,000 – £60,000 per annum

Hours: 35 Hours per week

How to Apply:

Please submit both your CV and cover letter to, linking your experience to our requirements in order to have your application considered.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management. Please read our Privacy Notice in relation to our recruitment activities before submitting your application to work with us.