Loan Portfolio Manager

About us

We are a small team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality โ€“ to help build better futures for the communities that need it most. One that makes a difference, is empathetic, fair and creates opportunities for everyone.

Role purpose

In this new and exciting role you will use your extensive experience, in similar roles, to manage the Bankโ€™s increasing loan portfolio of bespoke property-backed loans including Buy to Let, Investment Loans/Commercial Mortgages and Bridging facilities.

As a senior member of the Portfolio Management team, you will report directly to the Head of Portfolio Management with typical duties including (but not limited to) the following:

  • Ensure all loans are fully performing and achieve a satisfactory redemption by tracking loan performance and raising early warning signs or opportunities within the loan portfolio.
  • Assist with redemption strategies, reporting of key performance metrics and commercial decisioning within the role.
  • Continuous monitoring of loan performance & interest collection (arrears), ensuring loans are compliant with their contractual agreements, preparing reports for senior management, undertaking audits of data quality and being a point of contact for Customers throughout the life of a loan.
  • Assist the risk and front-line relationship teams throughout the Collections process to ensure customers supported appropriately and Business Support Policy is followed.
  • Using your experience to manage Watch and Recovery customer relationships whilst demonstrating a range of recovery and restructuring techniques across the portfolio to reduce risks and realign portfolios to risk appetite.
  • Working collaboratively and constructively with others in risk and front-line relationship teams to ensure mutual satisfaction and continued growth whilst able to demonstrate independence.
  • Continual implementation, maintaining and improving relevant systems & Policies.

Skills and experience:

The ideal individual for this role will have extensive experience of loan servicing or management within the commercial real estate sector. You will be able to demonstrate success in a role whereby you have managed live loans post funding and worked to support the ongoing performance and delivery of redemptions. Experience of the oversight of junior staff members would be advantageous though not essential. The ideal candidate will have proven experience in the following:

  • Property loan servicing and management.
  • Highly organised with an excellent attention to detail and comfortable communicating with Customers on all loan-related matters including those in distressed circumstances.
  • Understanding credit risk, collections and workout activities across financial services and specialist property banking.
  • Working in a team with the ability to influence outcomes.
  • Good awareness of regulatory frameworks including Conduct and Compliance requirements.
  • Proven analytical skills with a strong working knowledge of risk control systems, processes and reporting.
  • Evidence of the ability to communicate effectively and support both risk and front-line relationship teams.
  • Evidence of balanced and independent judgement with a proven ability to drive change.
  • Strong financial acumen and expertise in project finance, risk management, and financial modelling, Loan & Debt servicing.
  • Ability to multitask and prioritise projects.

What we can offer you:

๐Ÿ’ฐ 8% company pension contribution and 3% individual contribution (which you can opt to increase)

๐ŸŒด 30 days holiday every year – which includes your birthday off ๐ŸŽ‚ + bank holidays on top

๐Ÿ– Work from Anywhere – for four weeks of the year you can work from anywhere worldwide

๐Ÿก Flexible working – you ‘own the way you work’ and we are proud to have been recognised as being one of the top 100 most flexible companies to work for in the world.

๐Ÿฅ Top tier private medical cover with WPA – includes no excess + you can add family through salary sacrifice

๐Ÿ”’ Death in service at 4 x base salary with Aviva

๐Ÿง  Mental health support – through a helpline and counselling sessions

๐Ÿ‘ถ Enhanced maternity, paternity and adoption leave

๐ŸŽ‰ Various surprise and delight moments throughout the year to help build team connection

What else do I need to know?

Location: You will predominately work from home but will be required, infrequently, to travel to our offices when your role requires this.

Salary: ยฃ50,000 to ยฃ60,000 per annum depending on experience

Hours: 35 hrs per week

How to Apply:

Please submit both your CV and cover letter to, linking your experience to our requirements in order to have your application considered.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

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